Engineering help Desk drastically reduces ticket resolution times by automating dispatch, notifications and quick access to information. Help desk improves the efficiency of the user by providing all related information about a ticket and ensuring adherence to service levels. Help desk also helps organizations who want to implement industry-approved best practices like ITIL into their Service Support functions.

Benefits:

• To record, track, delegate and give feedback to engineering problems.
• It has the ability to integrate many offices across the world.
• Problems can be raised on any department at a particular office by any registered user.
• Problems can be delegated, re-assigned to an Engineer any number of times.
• Web enabled for easy access.

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