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Quality

The quality assurance procedures and standards for delivering consistent quality out put.
Internal quality control for preventing slippage of quality issues.
Trainings, review meetings and lessons learned sessions for updating the quality issues and ensuring prevention of recurrence.
Key performance indicators and targets to ensure continual improvement of management system performance.
Online system to capture the customer feedback and satisfaction measurement. And the information will be an input for improvement initiations.
Internal audits and external audits for monitoring the health of management system. The results of audits are used to further strengthen the management system and continual improvement of management system performance.